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Employee Relationships With Customes

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... Sales and Customer Relations). Nonetheless, to date the concept of as well as the relationship between customer relationship programs and sales customers than running after new customers. It was established that building closer relationships with customers the customers and stresses on the word "relationship" in customer relationship management or customer relationship and maintain healthy business relationships. Developing amicable working relationships with external customers came Four: Kansas City Power and light is developing one -on-one relationships with its customers by addressing each customers ...



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Sources list for EMPLOYEE RELATIONSHIPS WITH CUSTOMES:

Peppers, Don & Rogers, Martha. The One to One Future: Building Relationships One Customer at a Time. Doubleday, 1993.
Disintermediation as a Marketing Trend

Angeles, R. and Nath, R. (2003) Electronic supply chain partnerships: Reconsidering relationship attributes in customer-supplier dyads Information Resources Management Journal, 16, 59,
E-Commerce

Shalla, V. (2002). Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring. Canadian Journal of Sociology, 27(1), 1.
Commercial Aviation

Swift Ronald S. (2000), Accelerating Customer Relationships----Using CRM and Relationship Technologies. Prentice-Hall.
Customer Relationship Management

Sims, Randi L. 2000. "The Relationship Between Employee Attitudes and Conflicting Expectations for Lying Behavior." The Journal of Psychology, Nov.
Lying

 

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